PRODUCTION & SHIPPING TIMES
Sabbylou Knit is a sustainable, slow fashion brand.
Every item is made to order to reduce excess fabric waste and overconsumption. Once you place your order with us, production time can take up to 3 working days to make.
UK shipping time: 3-5 working days
International shipping time: up to 7 working days
All products are handmade and we understand that not all items will fit every individual as expected and we will accept exchanges for this reason.
You must contact us within 7 days (for UK customers) or 14 days (for international customers) from the original shipping date, to be eligible for an exchange.
If your item does not fit as desired, please email us at firstname.lastname@example.org specifying the following:
1.The original email/name you used when purchasing the item & your order number.
2.The name of the item (promoted on the website)
3.The size of the item you ordered, and a detailed description of the issue
4. The item you would like it to be exchanged for (please note you can only exchange it to items of the same value of above)
We will then provide you with an address to return your item to.
Please note that SABBYLOUKNIT does not cover the shipping cost for returning your item back to us and this will be the customer’s responsibility.
Please ensure that you get proof of postage and an insured delivery option to be sure that the item will be returned to us safely. SABBYLOUKNIT does not issue any warranty for items that have been unsuccessfully delivered back to us and this will be the customer’s responsibility.
The return must get to us within 7 days (UK) & 14 days (Rest of the world ) from the date you have contacted us about your return.
We will only accept items which have been unworn, unmarked, and still with original tags and packaging. SABBYLOUKNIT will review the item and check these requirements have been adhered to. SABBYLOUKNIT reserves the right to refuse any returns that do not follow the requirements stated. If the item is returned in its original condition, we will exchange the item and ship this out to you.
Please follow the care instructions on the label to ensure that you prolong the life of your item.
Every item is made to order to reduce excess fabric waste and overconsumption. Once we recieve your item back, production time can take up to 3 working days to make, and up to 5-7 working days to arrive.
Strictly no refunds, exchange policy ONLY.